Shipping policy

GENERAL 

The Design Collection is made, glazed, and fired by Madeleine Walton in her studio in Philadelphia, USA. Each porcelain vessel is handmade and inspired by nature. Naturally, no piece will ever be perfectly straight, symmetrical, or a duplicate of another, making them truly one of a kind pieces with imperfections to be cherished. 

International customers are welcome and shipping is calculated at checkout. All prices are listed in the United States Dollar (USD). 

 

SHIPPING MATERIALS 

We understand shipping can be expensive, but with the delicate nature of the work, we want to make sure your new artisan goods arrive intact and in pristine condition. We strive to utilize environmentally friendly packing materials while maintaining the integrity of the works themselves. 

 

PRICING & SHIPPING TERMS

Price does not include shipping, handling, packing, storage, local delivery, uncrating or installation.  We are happy to arrange shipping for all orders via one of our pre-qualified carriers. Charges for this service are billed to the customer proforma and must be paid before items are shipped.  Shipping costs are not included in the checkout total and will be invoiced separately once we have your specific shipping details. All applicable taxes are the responsibility of the purchaser.  Prices are subject to change without notice and should be checked with your sales representative before ordering.

 

PRODUCTION LEAD TIME

Production estimates are given at the time an order is confirmed.  They are based on production schedules at the time an order is placed.  Lead times also depend on the timely receipt of all finish specifications and custom dimension (if  applicable) from the client. All orders are produced individually by hand; therefore, delays may occur in manufacturing, especially with custom orders.  The precise time of production and delivery is not a condition of sale nor is purchase refundable if shipping date cannot be met.

 

MATERIALS MAY VARY

Dimensions may vary slightly from those specified since all items are handmade and hand assembled.   We reserve the right to improve upon any of our designs or finishes without prior notice. The natural materials used in our designs will always vary in exact size, shade, texture, and pattern, creating a truly unique piece. The natural materials used in our designs are fragile and subject to breakage; please handle with care.  Failure to exercise appropriate care when handling the natural materials used to manufacture the product may result in damage or breakage for which Purely Porcelain expressly disclaims any warranty or liability therefrom.    

 

COLOR & FINISHES

Exact color matching or exact replication of textural detail is not guaranteed.  The photos give a close representation of the true appearance of the finished product however, the various elements of time, touch, and climate work together with the various natural materials to create a unique piece.  Each piece then, distinctly reflects its surroundings.